Refunds & failed payments
Payment failed, money debited
The debited amount is reversed to your source account automatically, usually within 1 to 3 working days, and in some cases up to 7 working days depending on your bank.
Payment successful but bill not updated
Billers can take up to 2 working days to reflect a payment. If it is not updated after that, email support@beetlai.com with your transaction ID.
Paid the wrong bill or amount
Bill payments are final once the biller accepts them. Contact us at once and we will raise a request with the biller. Refunds then follow the biller's rules.
Cancellation
You can stop at any step before confirming payment. Once a payment is confirmed it cannot be cancelled.